Return & Refund Policy
Note: This policy is only applicable to all home decor items except Rugs. If you are looking for Rugs policy, please refer to Rugs Return Policy
Thanks for shopping at Dalisay. However, we understand that sometimes the items you have chosen might be too big, too small or not quite right. If you are not entirely satisfied with your order, we’re here to help.
Change Of Mind:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused (not assembled and/or used) and in the same condition (including product original packaging) as you received it. Please note that we will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product for our reference purpose.
The customer (i.e. You) is also responsible for the return shipping cost. As a courtesy, we are happy to assist you with the return shipping by providing quotes from several third-party couriers (if available). Also, note that postage cost (paid by us to send your order) will not be refunded. We will deduct the actual shipping costs from your refund. Both the cost of shipping the item to you and the cost of the return shipping back to us will be deducted from total refund amount.
We have a strict 30 days returns policy. If 30 calendar days have passed since your purchase has been delivered or collected by you, we are unable to accept a return.
Arrived Damaged / Faulty / Incorrect:
In the highly unlikely event that you have received an incorrect/ damaged / faulty product, please notify us with 24 hours of delivery. You must provide description of the fault/damage and product images. Please note that any claim for breakage/damage reported must be reported within 24hrs of delivery. As any claim reported after 24hrs is not guaranteed as courier services insurance expired after this time.
Received Faulty/Damaged clock : We require a video of at-least 2 minutes to show clock not working after putting new battery.
Once we are provided with required information in specified time, we will organise a pick up and replacement without incurring additional costs to you.
We have a strict 30 days returns policy for products that shows any signs of fault or doesn’t work as expected. If 30 calendar days have passed since your purchase has been delivered or collected by you, we are unable to accept a return.
How do I return my order?
To return your order, please complete the return form here. When returning an item we ask that you provide order number, product name and Photo of the item received with the return form. Once we have acknowledged your return request, we will contact you for further instructions. Please note that return postage will be at your expense. For your own peace of mind, we recommend that you carefully repackage your item to avoid any damage during transportation and retain proof of the postage.
How do Refunds work?
Upon receipt of your returned item, we will inspect it. If your return request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a couple of days, depending on your card issuer’s policies.
Can I exchange for some other product ?
Yes! To qualify for an exchange, your purchase must be returned to us (at your own expense) within 7 days in a unused and re-saleable condition. Any difference in price between your new item and the one you’re exchanging will need to be settled as appropriate. This means you’ll need to pay the difference (if your new item costs more than the one you’re exchanging) or we’ll refund the difference (if your new item costs less than the one you’re exchanging) via the same method used for the original payment.
Below are certain exceptions to our return/refund policy wherein we will not be able to process a return and refund your money:
- Minor variations in colour, dimension, finish or naturally occurring characters to as product faults or flaws
- Any items with signs of use.
- Any returned item that is received in damaged condition, or is not in its original condition.
- Any item where the return request is initiated more than specified time after delivery.
We will not be responsible for items lost in transit. In such cases, no refund will be processed.
If you have any questions on how to return your item to us, contact us.