Return & Refund Policy
Thanks for shopping at Dalisay. However, we understand that sometimes the items you have chosen might be too big, too small or not quite right. If you are not entirely satisfied with your order, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note: Some of the items we stock are handmade and will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund.
How do I return my order?
To return your order, please complete the return form here. When returning an item we ask that you provide order number, product name and Photo of the item received with the return form. Once we have acknowledged your return request, you can send your item to us. Please note that return postage will be at your expense. For your own peace of mind, we recommend that you carefully repackage your item to avoid any damage during transportation and retain proof of the postage.
How do Refunds work?
Upon receipt of your returned item, we will inspect it. If your return request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Can I exchange for some other product ?
Yes! To qualify for an exchange, your purchase must be returned to us (at your own expense) within 30 days in a re-saleable condition. Any difference in price between your new item and the one you’re exchanging will need to be settled as appropriate. This means you’ll need to pay the difference (if your new item costs more than the one you’re exchanging) or we’ll refund the difference (if your new item costs less than the one you’re exchanging) via the same method used for the original payment.
We will not be responsible for items lost in transit. In such cases, no refund will be processed.
If you have any questions on how to return your item to us, contact us.