Do you offer free shipping?

Unfortunately, we do not offer free shipping at this time. However, we strive to provide competitive pricing on our products to offset shipping costs and ensure you get the best value for your money.

How are shipping costs calculated?

Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected during checkout.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been processed and shipped. You can use this tracking number to monitor the status and delivery of your package.

What is the estimated delivery time for orders?

Delivery times vary depending on your location and the shipping method chosen. Generally, orders are processed and shipped within 1-2 business days. You can refer to our Shipping Policy for more information on estimated delivery times.

What should I do if my order is delayed or lost in transit?

If you experience any issues with the delivery of your order, please contact at sales@dalisay.com.au or complete a form here immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

How Can I Change My Shipping Address After Order is Placed?

When you are checking out your order, shipping address will be displayed and you have the option to amend it if you need to. However, if a mistake has been made, please get in touch with us asap. If the order is not shipped yet, we will be able to change the delivery address for your order. Unfortunately, if your order has been dispatched from our store, we are unable to help.

What I Do If There’s Been A Delivery Mishap To My Order? (Damaged Or Lost Delivery)

It is highly unlikely that your order is lost during transit or damaged before it reaches you. However, if you have received a damaged product or did not get your order delivered after estimated delivery date, please write to us asap on sales@dalisay.com.au.

1. In a case wherein a damaged product is received, please send us a photo of the affected item as it is delivered to you and your order number in order for us to investigate and review before a decision is made to re-send the items to you at no cost, subject to availability.

2. In the event of lost order during transit, we will try to locate the item with our couriers’ partners and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

For more information, please refer to our Returns Policy.

Do I receive an invoice for my order?

We normally send order confirmation emails to the email id used while placing an order. Should you require an invoice, please contact us here and we will be able to send you an electronic copy of your invoice.

How Do I Return An Item?

Please complete a Return Form with following details. We request you to refer our Return & Refund policies below raising any return request.

Please keep below information handy while raising a request

Order number (Mentioned on your invoice)
Item name/SKU (Mentioned on your invoice)
Photo of the item you received

Our team will assess your case and take all necessary actions from there.