Please read our FAQ before sending us a message.

What are the delivery charges?

We offer free shipping across for all orders except bulky items or orders for remote locations. If any additional shipping cost incur for your order, it will be auto calculated during checkout.Please refer to our Shipping Policy for more information.

Which payment methods are accepted?

We accepts payments via credit/debit cards and PayPal. All payments are charged immediately when you place the order to better ensure that the goods are picked and shipped with the minimum of delay.

Can I Pay Without having A Paypal Account?

Yes! Although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online.

For more details, click here to see how Paypal works for you.

How Long Will It Take For My Order To Arrive After I Make Payment?

All orders are processed and shipped within 1-2 business days. Once shipped, you should expect to receive your orders within three(3) to five(5) working days.

If you experience delays in receiving your order, contact us at sales@dalisay.com.au or complete a form here and we will help to confirm the status of your order.

How Can I Change My Shipping Address After Order is Placed?

When you are checking out your order, shipping address will be displayed and you have the option to amend it if you need to. However, if a mistake has been made, please get in touch with us asap. If the order is not shipped yet, we will be able to change the delivery address for your order. Unfortunately, if your order has been dispatched from our store, we are unable to help.

Do I receive an invoice for my order?

We normally send order confirmation emails to the email id used while placing an order. Should you require an invoice, please contact us here and we will be able to send you an electronic copy of your invoice.

What I Do If There’s Been A Delivery Mishap To My Order? (Damaged Or Lost Delivery)

It is highly unlikely that your order is lost during transit or damaged before it reaches you.  However, if you have received a damaged product or did not get your order delivered after estimated delivery date, please write to us asap on sales@dalisay.com.au.

1. In a case wherein a damaged product is received, please send us a photo of the affected item as it is delivered to you and your order number in order for us to investigate and review before a decision is made to re-send the items to you at no cost, subject to availability.

2. In the event of lost order during transit, we will try to locate the item with our couriers’ partners and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

For more information, please refer to our Return Policy.

How Do I Return An Item?

Please complete a Return Form with following details. We request you to refer our Return & Refund policies below raising any return request.

RugsRugs Return Policy

All other decor itemsReturns Policy

  • Order number (Mentioned on your invoice)
  • Item name/SKU (Mentioned on your invoice)
  • Photo of the item you received

Our team will assess your case and take all necessary actions from there.

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