Frequently Asked Questions

Frequently Asked Questions

Yes! Although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. For more details, click here to see how Paypal works for you.
When you are checking out your order, shipping address will be displayed and you have the option to amend it if you need to. However, if a mistake has been made, please get in touch with us asap. If the order is not shipped yet, we will be able to change the delivery address for your order. Unfornutely, if your order is dispatched from our store, we will NOT be able to help.
Once your order is shipped, you will receive an email with your order details and tracking information.  Alternatively, you can log in to your Dalisay.com.au account and go to Track Order link on the top menu get your order status.
Please initiate a return within 30 calendar days of receiving the product and complete a Return Form with following details
  • Order number (Mentioned on your invoice)
  • Item name/SKU (Mentioned on your invoice)
  • Photo of the item you received
Our team will assess your case and take all necessary actions from there.
All orders are processed and shipped within 1-2 business days. Once shipped, you should expect to receive your orders within three(3) to five(5) working days. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
At the moment, we only accept only Paypal payments.
It is highly unlikely that your order is lost during transit or damaged before it reaches you.  However, if you have received a damaged product or did not get your order delivered within 10 days (maximum), please write to us asap on admin@dalisay.com.au or send us a message via contact us page. 1. In a case wherein a damaged product is received, please send us a photo of the affected item as it is delivered to you and your order number in order for us to investigate and review before a decision is made to re-send the items to you at no cost, subject to availability. 2. In the event of lost order during transit, we will try to locate the item with our couriers' partners and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability. For more information, please refer to our Return Policy.
Handcrafted will have handmade characteristics. These are not faults and their uniqueness is to be embraced. These characteristics cannot be used as the basis for a refund.
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